Privacy Policy

Effective date: 18 September 2025

1. Introduction

We respect your privacy and handle personal data responsibly. This Policy explains what personal data we collect, why we use it, how long we keep it, who we share it with, and how you can exercise your data-protection rights in relation to the services provided by Tech-Text, operated by JUNGLE SAPPHIRE LTD (Company No. 15545389), registered office: 20 Wenlock Road, London, N1 7GU. For any questions or requests, contact info@tech-text.co.uk.

2. What Personal Data We Collect

We do not collect more data than is necessary for the stated purposes.

• Identity & contact: name, email address, billing/postal address.
• Transaction & order data: order references, invoices, payment transaction identifiers (we do not store full card details).
• Account data: username and password hashes, profile settings.
• Usage & technical: IP address, device and browser information, access and delivery logs, timestamps.
• Support & correspondence: messages you send to our support team and any files you upload for work.
• Any other information you provide to us when placing an order or communicating with us.

3. Why We Process Your Data and Legal Bases

• To provide and manage services (performance of contract): process orders, deliver edited/revised texts, communicate about projects and revisions.
• To take payments and prevent fraud (legal obligation and legitimate interests): verify payments, prevent abuse, comply with financial rules.
• To handle support, refunds and disputes (performance of contract / legitimate interests): investigate issues and resolve customer queries.
• To send marketing communications only where you have given consent; you may withdraw consent at any time.
• To meet legal or regulatory obligations (legal obligation), e.g. tax or accounting record-keeping.
• For our legitimate business interests, such as improving the service, maintaining security, and creating anonymised case studies/portfolio examples (we balance these interests against your privacy rights).

4. Sharing and International Transfers

Some service providers may operate outside the UK/EEA. Where we transfer personal data internationally we rely on appropriate safeguards such as: UK adequacy decisions, Standard Contractual Clauses (SCCs) or other lawful transfer mechanisms. We will not transfer your personal data in a way that results in loss of protections guaranteed by applicable data-protection law.

• Payment processors and banks.
• Hosting and cloud providers.
• Analytics and support tools (e.g. error reporting, helpdesk).
• Professional advisers (legal, accounting) where required.
• Law enforcement or regulators, if required by law.

5. Cookies and Similar Technologies

We use cookies and similar technologies for essential site functions, security, analytics and (with your consent) marketing. Essential cookies are required for the site to operate. Details, purposes and opt-out instructions are available in our Cookie Policy on the website.

6. How Long We Keep Data (Retention)

When data is no longer required we delete or anonymise it in a secure manner.

• Order and transaction records (including evidence required for disputes): minimum 24 months, and up to 6 years for corporate or contested matters.
• Account and support records: retained only as long as needed to provide support and for legitimate business purposes.
• Marketing data: until you withdraw consent or we have a lawful reason to retain it.

7. Your Rights and How to Exercise Them

To exercise any right contact info@tech-text.co.uk. We may request reasonable information to verify your identity before acting on requests. We will respond to valid requests within the statutory timeframe (or notify you if an extension or lawful refusal applies).

• Access, correction, deletion (erasure).
• Restriction of processing.
• Data portability.
• Objection to certain processing (including marketing).
• Withdrawal of consent.

8. Security Measures

We apply reasonable technical and organisational measures to protect personal data, for example: access controls, encryption in transit, logging, secure backups, and staff training. While we strive to protect data, no system is completely secure; if a data breach affects your rights we will notify you and the regulator as required by law.

9. Automated Decision-Making and Profiling

We do not use automated decision-making that produces legal or similarly significant effects in relation to you. We may use limited automated processing for analytics and service improvement; you can request further details or opt out where required by law.

10. Changes to this Policy

We may update this Privacy Policy from time to time. Material changes will be notified to registered users by email or by a prominent notice on the site; otherwise the updated Policy will be posted on the Service with a new effective date.

11. Contact & Complaints

For data-protection enquiries, requests or complaints contact: info@tech-text.co.uk. If you remain dissatisfied with our handling of your personal data, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).