Refund Policy – Overview
This Refund Policy explains when and how refunds may be granted for purchases made on TechText. By using the Platform, you agree to this Refund Policy alongside our Terms & Conditions.
1. Internal Currency Purchases
Users purchase internal currency credits to order custom manuals. All credit purchases are generally non-refundable, except where required by consumer protection law in your jurisdiction.
- Credits are tied to the registered account and cannot be transferred.
- Credits cannot be exchanged for real currency.
- Promotional or bonus credits are non-refundable under all circumstances.
2. Orders for Manuals
Refunds are not typically available once an order has been placed, as manuals are custom generated based on user input. However, exceptions may be made in the following cases:
- A manual was not delivered within a reasonable time due to a system error.
- The file delivered was corrupt or unusable, and support could not resolve the issue.
- The order was charged but not processed due to technical issues.
3. How to Request a Refund
If you believe you are eligible for a refund, please contact our support team within 14 days of purchase. Provide your account details, order ID, and reason for the refund request. Each case will be reviewed individually.
4. Processing of Refunds
Approved refunds for currency purchases will be processed back to the original payment method where possible. Processing times may vary depending on the payment provider.
- Refunds are typically processed within 5–10 business days after approval.
- Refunds will not exceed the amount originally paid for the credits.
- Any internal currency already spent cannot be refunded.
5. Fraud or Abuse
TechText reserves the right to refuse refunds in cases of fraud, abuse, or violation of the Terms & Conditions.
6. Changes to the Refund Policy
We may update this Refund Policy from time to time. Material changes will be published in advance on the Platform. Continued use after changes take effect constitutes acceptance.
7. Governing Law
This Refund Policy is governed by the laws of England and Wales. Exclusive venue—where permissible—shall be London, UK.
8. Contact
- Company: JUNGLE SAPPHIRE LTD
- Company number: 15545389
- Address: 20 Wenlock Road, London, England, N1 7GU
- Support: info@tech-text.co.uk
Effective Date
This Refund Policy takes effect upon publication and supersedes any prior versions.
Valid from
18 September 2025